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SaveryTech Warranty & Customer Protection
At SaveryTech, we believe customers should know exactly what to expect from the products and services they purchase from us. This page provides a clear overview of our warranty, return, and customer protection policies, along with access to the current agreements, standards, and other documents that apply to our products and services. Our goal is to provide straightforward information, transparent terms, and a clear process for getting help when you need it.
Warranty & Returns
- Warranty Coverage
- SaveryTech Rescues Standard — 6-month exchange warranty
- SaveryTech Rescues XL — 1-year exchange warranty
- SaveryTech Rescues XXL — 2-year exchange warranty
- Covered Issues
- Internal hardware failures, including motherboard, RAM, storage, and CPU
- Eligible battery-related issues according to the current SaveryTech Professional Grading Scale
- Failure of an included power adapter
- Not Covered
- Accidental or physical damage
- Cracked screens or liquid damage
- Damage resulting from neglect or unauthorized modifications
- Malware, user-installed software conflicts, or user-made system changes
- Before Returning a Computer
- Customers should back up their data and remove all personal information before returning a device.
- SaveryTech is not responsible for personal data remaining on returned equipment.
- Warranty Claims
- Contact SaveryTech Technical Support with a description of the issue.
- Additional information, photographs, video, or diagnostic testing may be requested.
- Approved U.S. warranty returns receive a prepaid return label.
- Replacement equipment is shipped after the returned unit is received and inspected.
- Product Inspection
- All SaveryTech Rescues computers are tested and certified as fully functional before shipping.
- Customers should inspect their computer upon receipt and report issues promptly.
- Post-Warranty Trade-In Credit
- Eligible SaveryTech computers may qualify for trade-in credit after the warranty expires.
- Home Class PC — $50
- Business Class PC — $75
- Extreme Class PC — $100
- Complete Warranty Terms
- The full SaveryTech Rescues Customer Agreement contains the complete warranty, return, exchange, and limitation-of-liability terms.
- The current agreement is Version 2.0, revised June 7, 2026.
Customer Protection
- Business Liability Insurance
- SaveryTech maintains current business liability insurance.
- Proof of current coverage may be available upon request.
- Customer Data & Privacy
- SaveryTech takes reasonable care to protect customer information accessed while providing authorized services.
- Customer information is used only as necessary to provide authorized services, subject to applicable legal requirements.
- Data Responsibility
- Customers are responsible for maintaining appropriate backups of their data.
- SaveryTech may assist with backup systems and recovery, but does not guarantee that customer data will be recoverable following hardware failure, software failure, cyberattack, accidental deletion, or other events.
- For warranty returns, customers should back up and remove personal information before sending equipment to SaveryTech.
- Authorized System Access
- When providing managed IT services, authorized SaveryTech technicians may access customer systems, networks, applications, and other technology resources as reasonably necessary to perform authorized services.
- Access is limited to legitimate service-related purposes.
- Cybersecurity
- SaveryTech may provide cybersecurity-related support as part of its services.
- No technology service can guarantee that a system will never experience malware, ransomware, unauthorized access, data loss, phishing, or other security incidents.
- Cybersecurity remains a shared responsibility between SaveryTech and the customer.
- Third-Party Services
- SaveryTech may assist customers with third-party technology providers, software vendors, Internet providers, cloud services, and other technology companies.
- SaveryTech does not control or guarantee the performance, availability, pricing, policies, or actions of third-party providers.
- Service & Liability
- SaveryTech makes reasonable efforts to provide reliable and professional services.
- Technology systems depend on many factors outside SaveryTech's control, so uninterrupted operation cannot be guaranteed.
- Liability is limited to the services and obligations specifically agreed to with the customer, to the extent permitted by applicable law.
- Our Commitment
- SaveryTech strives to provide straightforward service, reasonable communication, professional support, and transparent terms.
- The specific agreement applicable to your purchase or service relationship controls if there is a difference between this overview and the full agreement.
Complete Warranty Terms
- SaveryTech Rescues Customer Agreement
- Contains the complete warranty, coverage, exclusions, return, exchange, and warranty claim terms.
- Version 2.0
- Revision Date: June 7, 2026
- Professional Grading Scale
- Establishes the grading and battery standards applicable to SaveryTech Rescues products.
- The grading scale in effect at the time of purchase governs battery-related and grading-related determinations.
- Current Documents
- Customers can access the current versions of applicable SaveryTech agreements, policies, and standards through the SaveryTech Documents section of this website.
- Customers may also request a copy by contacting SaveryTech.
- Applicable Terms
- The full applicable agreement, rather than this webpage summary, contains the complete terms and conditions governing your purchase.
- We recommend reviewing the applicable agreement before purchasing a SaveryTech Rescues product.